Do you have a live chat?
Yes, you can find our chat icon on the bottom right of the website if we are online. Ask a question 24/7 and our representatives will get back to you right away!
Do you have a telephone hotline?
Yes, we’ve got a Freephone phone number where you can call us free of charge anytime on +44 (0) 800 689 0731.
How can I contact you by email?
Simply drop us a quick email at and one of our Citylife team members will reply to you as soon as possible. Alternatively, you can use our contact form.
Is Citylife a company, a charity or a student organisation?
We are a registered limited company, we are also an official partner of many student accommodations and we work closely with societies and student organisations to provide the perfect community.

Ask your society president to see if we have exclusive offers/discounts for your society!

How come you have free language exchanges and events?
Citylife is all about the community. We want you to meet new people and have an amazing time with Citylife—no matter if it’s on free events and language exchanges or on our trips and holidays!
Can I return a Citylife trip ticket?
The refund policy is stated in the terms and conditions for each trip when making the booking. The cancellation conditions always depend on the type of the trip, time of the booking and time of the cancellation.

Please feel free to contact our customer support team in case you have any kind of questions about this.